As stated in the main text, Mast Mate is fully guaranteed. If you are dissatisfied for any reason, I will refund your money. Since coming on the market in 1987 we have sold thousands of Mast Mates and to this date the money back return
rate has been less than 1%. Most of the returns had been given as unwanted gifts, the others were do to the customers short inseam which made lifting their feet the required seventeen inches between steps, very difficult. This has been remedied by offering those customers a custom ladder with a 14 inch distance between the steps (see FAQ What if the steps are too far apart?)